Privacy Policy

Last updated: 1st January 2026

Introduction

Smarquicktways GmbH ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our catering services or visit our website at smarquicktways.pro.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect the following types of personal data when you use our services:

• Contact Information: Name, email address, phone number, and postal address
• Event Details: Event date, location, number of guests, dietary requirements
• Communication Records: Correspondence via email, phone, or contact forms
• Website Usage Data: IP address, browser type, pages visited, and cookies
• Payment Information: Billing details for processing payments (handled securely by third-party processors)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To provide catering services and fulfil our contractual obligations
• Legitimate Interest: To improve our services, respond to enquiries, and maintain customer relationships
• Consent: For marketing communications and non-essential cookies (where applicable)
• Legal Obligation: To comply with accounting, tax, and other legal requirements

How We Use Your Information

We use your personal data for the following purposes:

• Providing catering services and managing event bookings
• Processing payments and maintaining financial records
• Communicating about your events and responding to enquiries
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending marketing communications (with your consent)

Data Sharing and Third Parties

We may share your personal data with trusted third parties in the following circumstances:

• Service Providers: Payment processors, delivery partners, and IT support services
• Legal Requirements: When required by law, court order, or regulatory authorities
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

We ensure all third parties maintain appropriate data protection standards and use your information only for specified purposes.

Data Retention

We retain your personal data for the following periods:

• Customer Records: 7 years after last service (for accounting and legal purposes)
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: 26 months (Google Analytics default retention)
• Enquiry Data: 2 years from last contact (unless converted to customer)

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of personal data we hold about you
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data (subject to legal obligations)
• Restriction: Limit how we process your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or for marketing purposes
• Withdraw Consent: Withdraw consent for processing based on consent

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and analyse website usage. For detailed information about the cookies we use, please see our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy or data protection law, you have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.